Refund & Return Policy
Last Updated: [Date]
Thank you for choosing Ranjeet Shoe Laundry. We want you to have a satisfactory experience with our products and services. Please read the following policy carefully before placing an order.
1. Product Returns
Eligible physical products may be returned if they are:
- Damaged during delivery
- Defective or faulty
- Incorrectly delivered
- Significantly different from the product ordered
A return request must be submitted within [7 days] of receiving the product.
Products must generally be returned in unused and original condition, along with the original packaging, accessories, tags, invoices, and other applicable items.
2. Non-Returnable Products
Certain products may not be eligible for return, including:
- Customized or personalized products
- Products made specifically according to customer requirements
- Used or damaged products caused by the customer
- Products without original packaging where packaging is required for return
- Products specifically identified as non-returnable on the product page
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We may request photographs or videos of the product, packaging, shipping label, or other information necessary to verify the issue.
After verification, we may offer an appropriate resolution, which may include replacement, repair, refund, or another solution depending on the circumstances.
4. Refunds
If your refund is approved, the refund will generally be processed to the original payment method used for the purchase.
The time required for the amount to appear in your account may depend on your bank, payment gateway, or financial institution.
5. Refund for Services
Due to the nature of digital and professional services, payments for services that have already been started, delivered, or substantially completed may generally not be refundable.
If a service has not yet started, a refund request may be considered depending on the circumstances and the applicable terms agreed at the time of purchase.
Any service-specific cancellation or refund terms communicated before purchase will also apply.
6. Cancellation
For physical products, cancellation requests should be submitted before the order is dispatched.
Once an order has been dispatched or delivered, our standard return policy will apply.
For services, cancellation requests should be made before the service has commenced. Once work has started, cancellation and refund eligibility may be subject to the specific service agreement.
7. Return Shipping
Where a return is approved because the product was damaged, defective, or incorrectly supplied, Ranjeet Shoe Laundry may bear the applicable return shipping cost.
For other eligible returns, return shipping charges may be the responsibility of the customer, depending on the circumstances.
8. Exchange / Replacement
Where applicable, eligible products may be replaced if the product is defective, damaged, or incorrectly supplied.
Replacement availability may depend on stock availability. If a replacement is unavailable, an alternative resolution or refund may be offered.
9. How to Request a Return or Refund
To request a return, replacement, cancellation, or refund, please contact us with:
- Order number
- Customer name
- Registered email/phone number
- Reason for the request
- Photographs/videos where applicable
Email: [nileshsahiya18@gmail.com]
Phone/WhatsApp: [9754242711]
Our team will review your request and provide further instructions.
10. Processing Time
Return, replacement, cancellation, and refund requests are reviewed within a reasonable period after receiving the required information.
Approved refunds are initiated after the applicable verification or return process is completed. The final credit time may depend on the payment provider or bank.
11. Changes to This Policy
We reserve the right to update this Refund & Return Policy from time to time. Any changes will be published on this page with the revised “Last Updated” date.
12. Contact Us
For any questions regarding returns, refunds, cancellations, or replacements, please contact:
[Ranjeet Shoe Laundry]
Email: nileshsahiya18@gmail.com
Phone: 9754242711
Address: UG-9, Kalindi Square, MR-9 Road, Indore